About Us
Built for e-commerce teams who take support seriously
Zentro Desk is an omnichannel CRM built to unify customer conversations across WhatsApp, Instagram, Facebook Messenger, and webchat — with AI that actually handles them.
Our Mission
To give every e-commerce business — from solo sellers to large teams — a support system that actually works at scale. We believe great customer support shouldn't require a large team or complex tooling.
Our Vision
A world where online sellers never miss a customer message, AI handles the routine, and human agents focus only on conversations that need real empathy and judgment.
Our Core Values
Innovation
We constantly push the boundaries of what's possible with AI and automation to deliver cutting-edge solutions.
Customer-First
Every decision we make is guided by the needs and feedback of our customers and their end-users.
Reliability
We build systems you can trust, with 99.99% uptime and enterprise-grade security.
Accessibility
We believe powerful tools shouldn't be limited to large enterprises. We make them affordable for all.
Active Organizations
Conversations Handled
Channels Supported
AI Coverage
Our Journey
2024
Founded
Zentro Desk was founded to solve a real problem: e-commerce businesses managing customer messages across multiple platforms with no unified system.
2024
Core Inbox Launched
Shipped the multi-tenant inbox with Facebook Messenger and Instagram DM support. Early customers reduced missed messages by over 80%.
2024
WhatsApp & Webchat Added
Launched WhatsApp Business integration and embeddable webchat widget, completing the four-channel omnichannel experience.
2025
AI Agent Released
Shipped the Claude-powered AI agent that automatically handles conversations across all channels and hands off to agents with full context.
2025
Auto-Assign & SLA
Added auto-assign rules, SLA management, canned responses, and labels — the full workflow toolkit for growing support teams.